About This Course
In this course you will learn about strategies for capturing program and service outcomes for all ages of library patrons. You will leave the course with a ready-to-implement framework for articulating program and service goals, capturing outcomes aligned with those goals, and using outcomes to communicate the benefits of the library to the community.
By the end of this course you will:
- Recognize the value of outcomes as they relate to capturing and sharing progress toward program and service goals, both virtual and in-person.
- Develop outcomes measurement tools to fit specific programs and services in virtual and in-person settings.
- Utilize outcomes findings effectively to communicate with stakeholders to articulate the transformative power of the library.
Amy Koester, Learning Experiences Manager at the Skokie (IL) Public Library, is the instructor for this course, which was originally offered as a 4-week course in May 2021.
How This On Demand Course Works
Infopeople on Demand courses provide an opportunity to take discounted versions of recent Infopeople courses, repackaged as asynchronous courses so that learners can take them any time. While instructors are not available for discussion or feedback, these courses are designed so that learners have unlimited access to materials and can participate at their own pace.
Questions? Please contact [email protected].
- Welcome to Unit 1!
- Online Session 1 (49:54)
- Watch/Listen/Read: Traditional Input, Output, and Outcome Measures
- Watch/Listen/Read: Logic, Data and Planning - Takeaways from RIPL
- Watch/Listen/Read: Meaningful Measures | Assessment
- Watch/Listen/Read: Outcomes Versus Outputs
- Watch/Listen/Read: FYI Podcast – Pew Research Center Report on Digital Readiness Gaps
- Watch/Listen/Read: Data About Library Programs and Services
- Application Activity: Identifying Inputs, Outputs, and Outcomes
- Application Activity: Identifying a New Program or Service
- Welcome to Unit 2!
- Watch/Listen/Read: An Interview with Amy Forrester on Early Reader Work
- Watch/Listen/Read: Outcomes + Outreach The California Summer Reading Outcomes Initiative
- Watch/Listen/Read: Extending Our Reach - Using Day Camps at Academic Library Makerspaces to Include Homeschoolers
- Watch/Listen/Read: Media Literacy at Your Library
- Watch/Listen/Read: First Things First - Exploring Maslow's Hierarchy as a Service Prioritization Framework
- Watch/Listen/Read: Using Bloom's Taxonomy to Write Effective Learning Objectives
- Watch/Listen/Read: Outcomes Statements
- Application Activity: Creating Goals
- Application Activity: Creating Outcome/Objective Statements
- Welcome to Unit 3!
- Online Session 2 (46:30)
- Watch/Listen/Read: Outcomes Indicators Handout
- Watch/Listen/Read: Understanding Indicators in 7 Quick Chapters
- Watch/Listen/Read: Outcomes Measurement Tools Handout
- Watch/Listen/Read: Designing a Survey, by SAGE Video
- Watch/Listen/Read: FYI Podcast – Project Outcome, from Public Library Association
- Watch/Listen/Read: PLA Project Outcome website
- Watch/Listen/Read: Evaluating Virtual Programs and Events, from Janie Hermann and Meg DePriest
- Watch/Listen/Read: General Guides for Program Evaluation and Outcome Monitoring, from Institute of Museum and Library Services
- Watch/Listen/Read: Sample Size Calculator, from CheckMarket
- Application Activity: Designing a Measurement Tool
- Application Activity: Designing a Plan
- Application Activity: Designing a Survey
- Welcome to Unit 4!
- Watch/Listen/Read: Identify Key Stakeholders from Association for Library Service to Children
- Watch/Listen/Read: Elements of Outcomes Communications handout by Amy Koester
- Watch/Listen/Read: Choosing the Right Chart for Your Data by Infogram
- Watch/Listen/Read: 10 Types of Infographics and When to Use Them
- Watch/Listen/Read: Write an Elevator Speech from Association for Library Service to Children
- Application Activity: Identifying Stakeholders
- Application Activity: Writing an Elevator Speech
- Application Activity: Creating an Infographic
- Course Feedback
- Congratulations on completing this course!
Infopeople: The Source of Online Learning
for Library People
Infopeople is part of the Califa Group, a nonprofit consortium of more than 230 libraries committed to unleashing the impact of libraries. Infopeople provides library staff quality continuing education opportunities that are tailored to library needs and developed by experienced library professionals. Training formats include 2-6 week online courses that include both synchronous and asynchronous components; on demand, self-paced courses; and free one-hour webinars.