About This Course


In this course you will learn about strategies for capturing program and service outcomes for all ages of library patrons. You will leave the course with a ready-to-implement framework for articulating program and service goals, capturing outcomes aligned with those goals, and using outcomes to communicate the benefits of the library to the community.

By the end of this course you will:

  • Recognize the value of outcomes as they relate to capturing and sharing progress toward program and service goals, both virtual and in-person.
  • Develop outcomes measurement tools to fit specific programs and services in virtual and in-person settings.
  • Utilize outcomes findings effectively to communicate with stakeholders to articulate the transformative power of the library.

Amy Koester, Learning Experiences Manager at the Skokie (IL) Public Library, is the instructor for this course, which was originally offered as a 4-week course in May 2021.

How This On Demand Course Works


Infopeople on Demand courses provide an opportunity to take discounted versions of recent Infopeople courses, repackaged as asynchronous courses so that learners can take them any time. While instructors are not available for discussion or feedback, these courses are designed so that learners have unlimited access to materials and can participate at their own pace.

The course fee is $75. To pay by credit card, click on the "enroll in course" button above. To pay by check, please contact [email protected].

Questions? Please contact [email protected].

Curriculum


  Introduction and Overview
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  Unit 1: What Are Outcomes, and What Do They Have to Do With Library Programming and Services?
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  Unit 2: Opportunities for Capturing Outcomes and Writing Outcomes Statements
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  Unit 3: Collecting and Analyzing Outcomes Data
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  Unit 4: Communicating Outcomes
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Infopeople: The Source of Online Learning

for Library People


Infopeople is part of the Califa Group, a nonprofit consortium of more than 230 libraries committed to unleashing the impact of libraries. Infopeople provides library staff quality continuing education opportunities that are tailored to library needs and developed by experienced library professionals. Training formats include 2-6 week online courses that include both synchronous and asynchronous components; on demand, self-paced courses; and free one-hour webinars.