About This Course
In this course you will learn about strategies for capturing program and service outcomes for all ages of library patrons. You will leave the course with a ready-to-implement framework for articulating program and service goals, capturing outcomes aligned with those goals, and using outcomes to communicate the benefits of the library to the community.
By the end of this course you will:
- Recognize the value of outcomes as they relate to capturing and sharing progress toward program and service goals, both virtual and in-person.
- Develop outcomes measurement tools to fit specific programs and services in virtual and in-person settings.
- Utilize outcomes findings effectively to communicate with stakeholders to articulate the transformative power of the library.
Amy Koester, Learning Experiences Manager at the Skokie (IL) Public Library, is the instructor for this course, which was originally offered as a 4-week course in May 2021.